Ticketing System

Powerful omnichannel system for tracking, prioritizing and solving customers service tickets

Africa Solution Distributor’s award-winning vendors offer affordable ticketing system solution, that provides businesses of size with the ability to deliver high-quality customer service and helpful support.
With integrated omnichannel platforms, your support department can better manage tickets, find solutions and connect with customers.

Omnichannel Support

Simplify support in any channel like email, messaging, social, help centre, voice, bots and community forums.

Easy for Agents

Provide agents with the tools they need to deliver high-quality support.

Customizable to your Business

Flexible solution that can grow and develop with our business.

Benefits of having a Ticketing System:

  • Integration

  • IT Ticket Collaboration

  • Knowledge Base

  • Security and Compliance

  • Ticket Management

  • Multi-Channel Support

  • Satisfaction Prediction Score

  • Workflow Automation

Top Vendors:

Zendesk
Zoho