Zendesk is a forerunner when it comes to customer service with their powerful service and helpdesk platform, that are easy to use and scale with your growing business.
Provide conversational support in a way that is convenient for your customers and simple for them to get the answers they need.
Offer support to your customers via messaging, live chat, social media, email or voice calls.
Reduce agents’ resolution time by building an integrated help center and community forms to allow customers to resolve issues at their own pace.
Use automation and AI-powered bots to get the context to ensure customers have a personalised experience and never have to repeat themselves.
Integrate your systems with relevant customer data using powerful integration options, including code and no-code functionality.
Create one unified view of all your customers to deliver a more personalised experience across their entire customer journey.
Analyze, monitor and do action-based decisions on what your customers need from sales, services or other third-party systems.