Zendesk Customer Service| Africa Solution Distributor

Complete service solution that keeps your business on track and sets your team up for success.

Zendesk is a forerunner when it comes to customer service with their powerful service and helpdesk platform, that are easy to use and scale with your growing business.

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Streamline your customer's experience

Provide conversational support in a way that is convenient for your customers and simple for them to get the answers they need.

Ensure success for your teams

Providing quick and easy-to-use tools for agents, admins, and internal teams to help them do their best.

Ensure your business runs smoothly

An open and flexible platform that can scale, extend and optimise as your business continues to grow.

Messaging

Offer support to your customers via messaging, live chat, social media, email or voice calls.

Help Center

Reduce agents’ resolution time by building an integrated help center and community forms to allow customers to resolve issues at their own pace.

AI-Powered Bots

Use automation and AI-powered bots to get the context to ensure customers have a personalised experience and never have to repeat themselves.

Agent Workspace

Provide better more personalised support with a unified agent workspace that can be integrated with 1,000+ other platforms to make it easier to track, prioritize, and respond to customers.

Collaboration Tools

Using collaboration tools, agents can respond faster with prepared answers and correct details by connecting with internal and external partners.

Routing and Intelligence

Utilise built-in routing and intelligence to collect critical details and reduce data entry.

Knowledge Management

Integrated knowledge management allows content managers to share the workload by getting agents to contribute expertise directly from their workspace.