Zendesk

Powerful helpdesk and ticketing system to help streamline customer support and solve customer support tickets. 

Zendesk is a forerunner when it comes to customer support, with its powerful help desk and ticketing system platforms organisations of any size can provide high-quality support that is fast and personalized. Deliver customer satisfaction by never losing a request no matter where they come from.

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Ticketing System

A fully integrated ticketing system, which is a central hub for all customer questions, requests and concerns, Enables managers and admins to track their agents’ performance metrics, KPIs and SLA based on customer experiences.

Help Desk

Customizable help desk software to help streamline customer support with time-saving tools like triggers and automation. Zendesk’s support desk is intuitive and easy to use for both customers and agents.

Zendesk Ticketing System

One place to do all

Increase agent productivity by providing them with the ability to manage support across multiple channels as well as the freedom of collaboration without jumping between tabs or browsers.

Give your agents all the details

Provide agents with the access to see all the customer’s context and tools they will need – including order history, loyalty status and web activities.

Better time management:

Set up automation to improve agent bandwidth and produce faster resolutions. With the choice to add personalise touches to make natural and on-brand exchanges.

Features 

Zendesk Help Desk

Team Up:

Web-based IT help desk solution that enables support teams to collaborate and share information by using private comments as well as display real-time updates about who is viewing a ticket at any moment.

Self-Service:

Combine your help desk software with a customisable help centre, knowledge base, online community and customer portal so that customers can get better self-service and agents can see improved efficiency and faster resolution.

Gain Insight

Zendesk’s reporting and analytics tools provide you with insight into the performance of your support teams to your customers’ satisfaction scores.

Features