Zendesk

Complete customer service solution that is user-friendly and scales with your business.

Businesses can build seamless customer experiences with Zendesk’s customer service solution, which equips agents with the tools, they need to collaborate with one another and deliver faster, personalised responses across any channel.

Stay connected on any channel

Live Chat

Phone Support

Email

Knowledge Base

Messaging

Video Chat

Features of Zendesk’s customer service

  • Ticketing system

  • Email management/Inbox support

  • Self-service and FQA

  • Live communication

  • Shared project management

  • Customer tracking and reporting

  • Ticketing routing

  • Live chat software

  • Native intergation

  • Knowledge base

  • API

  • Community forms

  • Automation

Benefits of integrating Zendesk with your business

Improving Productivity

With easy integration, several tasks can be automated for your support tas which will increase productivity.

Proactive Management

With Zendesk’s features, your support team can make proactive decisions for customer issues.

Better Customer Engagement

Flexibility to communicate with customers over various channels, helps improve customer experience with your business.

Prompt Responses

With multi-tasking tools, the support team can conveniently work on multiple tickets to avoid backlogging.

Customer Retention

Resolve customer issues in an optimal way with a range of features like analytics, knowledge-base, messaging, etc.

Smooth Sales Experience

Features that simplify teamwork, which allows agents to respond to customer queries even if they seek help from another department.