Service and Help Desk
A Solution that can help better the productivity of your business by accelerating sales, increasing decision making and building customer relations.
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Track customer request across channels, brands, products, departments and more. The following is features that you can get by using the right service/help desk product:
- Multichannel – Allows your team to be available for your customers, whatever channel of communication they choose.
- Multibrand – Be able to create a distinct self-service portal for each brand’s customer that you provide.
- Multi-department – Organise your help desk that best reflect your company’s structure and policies.
- Email – A simple email ticketing system that helps to convert customer emails into tickets as well as compile and organise them into a single place.
- Telephone – Great for large teams. Connect customer service phones to your help desk platform and start associating calls with existing tickets or create new ones.
- Social Media – Streamline your social media presence through your help desk, and respond to calls, emails, tweets, and post all in the same interface.
- Live Chats – Be available for a customer instantly.