What is ITarian RMM
Powerful IT Management Platform to Empower IT Professionals
ITarian RMM provides IT professionals, with the capabilities of delivering quality services, support and security to their teams and customers to better their IT infrastructure. ITarian’s IT System Management (ITSM) software gives the ability to manage networks, endpoints, computers and mobile devices. All done by a centralized console that can deliver high-quality capabilities like never before
How iTarian can help you
IT Systems Management
Remote Monitoring and Management Software
A software tool that provides IT professionals with the ability to remotely monitor and manage endpoints, networks and computers by performing patches, updates, installations and solving issues.
Why RMM Software
Patch Management
Automatically patch Windows and 3rd Party Applications using cutting-edge patch management software that includes scanning, installation and updates on all systems .
Benefits of Patch Management
Generate stag reports
One-click solutions for time-consuming tasks
Easy patch status tracking of individual devices
Support for Windows operating system and 3rd-Party Applications
Key Capabilities
Comprehensive Patch Sourcing
Automated detection of systems
Planning and prioritization
Efficient Systems Deployment
Management of organisational changes
Assessments and audits
Remote Access & Control
Connect to all monitored computers, control any remote or console sessions from desktops or mobile devices. With built-in Mobile Remote Control features, you can enable simple, reliable and fluid remote access to any monitoring system.
Benefits of Remote Access & Control:
Connect to networks remotely
Fix issues faster
Access files on servers or devices that are connected to the network
Access files faster to increase efficiency
Key Capabilities
Auto-Adjusting
Multiple Screens
Real-time sessions
Short Key
IT Automation
An IT Automation Library and Scripting platform that enables you to automate your IT operations and processes to improve their management and effectiveness
Benefits of IT Automation:
Access a large shared library of the script
Create custom monitoring and recovery functions in Python
Ask the iTarian team to write a script for you
Key Capabilities
Audits and Inventory
Identifying networks
Patch management and Software installation
Management based on policies
Automated auditing of baselines
Disaster recovery and backup
Automation scaling
Exchange on automation
Network Management
Aim to ensure that the IT part of your business functions in a reliable, secure manner that minimizes confusion, ensure high performance and help prevent security breaches.
Network Assessment
Assessment of a network refers to various things in the context of network devices. Determine which devices within your network are obsolete.
Key Capabilities
Identify server, endpoint and network vulnerabilities by performing in-depth scans of any networks
Automatically preparing detailed risk reports for scanned network together with actionable advice to rectify the risks
Planning and prioritization
Network Performance
Monitor the performance of endpoints, servers, hypervisors, routers, switches and firewalls as well as all the devices connected to every network.
Key Capabilities
Compile a complete list of your network devices’ disk, memory, CPU, bandwidth, files and logs
Get real-time and historical data about your network infrastructure and improve its performance
Analytics and Reporting
Understand the data within your network environment, by turning data into useful insights that can assist in improving operations, communicate results effectively and make actionable recommendations regarding problems.
Key Capabilities
A proactive approach to solving IT challenges based on data insights
Machine learning and threat intelligence-based predictive analytics
Inventory of critical events that can be detected in advance and forecast
Discover and Deployment
Auto Discovery & Deployment
Understand a new IT environment by getting a quick accurate view of the landscape, that can help you identify all the devices and maintain an ongoing up-to-date view of information.
Benefits of Auto Discovery & Deployment
Easy software deployment and endpoint discovery
Active directory, workgroups, IP range or domain used for network scanning
EasPackage deployment to any discovered endpoint as an exe, msi or mst
Key Capabilities
Discovery with SNMP
Discover the entire network inventory
Detection of OS and hardware
Monitoring and discovery of network devices
Monitoring and optimise network performance
Personalised reports
Software Deployment
Write and maintain source codes to create applications and software programs. Have the complete process and stages involved throughout the entire software development life cycle.
Benefits of Software Deployment:
Enhance in-house operations and productivity of an organisation by implementing custom software solutions
Provide users with ease-to-use devices and other physical appliances
A dashboard that lets you visualise and analyse a large amount of big data, that will help identify trends
Connect to devices remotely, while users are free to access processes from anywhere and at anytime
Best practices
Implement a deployment checklist
Choose the right deployment method
Automated software deployment process
Adopt continuous delivery
Use a continuous integration server
Helpdesk Ticketing System
Have the ability to collect, organise, track and manage all of your customer’s support queries from various channels; into one area to help make your workforce more efficient.
Ticketing System
By using the management system, IT support agents can reroute tickets to the correct person, department, or resource to resolve problems as quickly as possible.
Key Capabilities
Identify server, endpoint and network vulnerabilities by performing in-depth scans of any networks
Automatically preparing detailed risk reports for scanned network together with actionable advice to rectify the risks
Planning and prioritization
Helpdesk
Have a point of contact for both customers and employees with queries, complaints and other concerns.
Key Capabilities
Analytics
Multi-channel support
Integration with various tools
Self-service
Automation suite
Collaboration
Reporting
Device Management
Mobile Device Management
A management tool that enables IT admins to monitor, manage and secure corporate or personally-owned mobile devices that run across multiple operating systems.
How it can help you
Deploy, retire, secure, monitor and manage Android or iOS mobile devices with GPS location, wipe and encrypt devices
Distributed applications, manage data and configuration settings as well as patching
Get complete visibility and controls you need
Android Device Management
Don’t have the fear of lost or stolen devices becoming a security risk when knowing that the device can contain classified organisational data and systems. With Android Device Manager you can control and view the devices you are connected with.
Can let you
Manage devices by enabling or disabling them
Provides drivers for your devices
Can view technical details of devices
Cloud-Based Monitoring
Comprehensive IT management automation that enables efficiencies in IT administration. Monitoring on the cloud gives you the opportunity to review, observe and manage information while it is being processed. You can test websites, servers, applications and other cloud infrastructures for performance and availability using a variety of techniques.
Business Automation and Management
Customer Relationship Management
A software solution that delivers functionalities to help businesses organize and access customer data. It provides an infrastructure that can organize activities, notes and metrics.
Essential CRM features:
- Contact Management
- Reports and Dashboards
- Lead Management
- Deals and Tasks Management
- Campaign Management
- Email Tracking
- Social Media Management
- Mobile Version
Quote Manager
Creating a complete and accurate quote. Simplify processes so that the sales reps can quickly create a polished quote that are integrated with CRM and operational systems.
Have the ability to:
- Generate professional quotes
- Pull in and customise the product information, pricing and agreements
- Have real-time visibility into quotes
Key Capabilities
- Professional business templates
- Automatic distributor feeds
- Online Quoting
- Upselling
- Sales Cycle Visibility
Business Reports
Use a single dashboard you can use to drill down on key data form real-time, customizable metrics for every KPI.
Can help you:
- Automate reporting workflows
Set realistic expectations with visibility
- Maintain real-time updates in order to ensure quality of service
Key Capabilities
Profitability analysis
- Meaningful metrics
Sales forcasting
Workflow Customisation
Keep your businesses running with well-defined workflows, forms and dashboards to reflect every aspect of your business, that can increase the efficiency of your organisation and align your business characteristics and requirements.
Have the ability to:
- Service desk tickets
Sales quotes and proposals
- Billing and invoices
- Portal dashboard
Key Capabilities
- Workflows
- Forms
- Dashboards
Customer Service
Have the ability to support quality service and support to customers. To manage incidents and service request and also handles communication with the users more efficiently.
Service Desk
Single point of contact between the service provider and a user. This Service desk system can help a business set up strong and efficient processes for their internal support departments and customer support.
Types of service desks:
- Local Desk
- Centralised Desk
- Virtual Desk
Key Capabilities
- Acces anytime and anywhere
- Effective communications
- Efficient workflows
- Visibility and reporting
- Shared expertise
- User experience
Dispatchers Workshop
The ability to automate timesheets and dispatch processes to assign tickets to resources in at round-robin or based on availability.
How it can help you:
- Automate the ticketing process
- Integrate workflows across the service lifecycle
- Integrate workflows across the service lifcycle
- Spot trends with data from service histories
- Monitor project status daily
- Steamline the billing process with automation
Key Capabilities
- Fully integrated ticketing and dispatch
Graphical dispatch dashboard
- Pre-scheduling
- Remote monitoring
- Billable hours capture
Client Communication Portal
Client Communication Portal is a secure web portal that allows for constant communication and self-service support.
Have the ability to:
- Request and tickets can be submitted anytime
- Prioritizing, collaboarting, reviewing status and evaluating goals
- On the self-service portal you can monitor tickets, change tasks, run reports and look at invoices
- Reducing support calls by using self-help documentation
Key Capabilities
- Access control
- Task management
Ticketing integration
- Project management
Invoicing and Billing
Software used for invoicing automatically generates billing for rendered products and services. A tool should help you create a list of products and services, along with their costs, and send them directly to your customers.
Invoicing & Billing
Automate the process to ensure that all billing information is tracked and customizable invoices are delivered.
How it can help you:
- Apply time and expenses to contact automatically
Maximise resources within sourced and outsourced tickets from your vendors/partners.
- Approve and post timesheets and expenses with accounting systems.
- Deliver detailed, customised invoices to avoid billing errors or disputes.
Key Capabilities
- On-schedule billing
- Billing accuracy
- Prorated billing
- Accounting Program Integration
- User-based billing
- Automation
Time & Expenses tracking
Time and Expenses Tracking streamline the tracking, approval, and billing process with its intuitive tracking system.
Have the ability to:
- Simplify timesheet ad billing approval processes
- Provide techs with accountability
- Schedule the delivery of detailed and accurate invoices
Key Capabilities
- Time capture for budgeted and non-budgeted tasks
- Effortless approvals
- Insights on usage
- Auto-generated customizable invoices
- Effortless Billing
- Visibility of performance
Inventory and Project Management
Inventory and Project management improves employee communication, automates business operations and increases the efficiency of your projects. Will help enhance client and employee satisfaction, increase profits and give you a chance to grow.
Inventory Management
It simplifies the process of inventory management and procurement between sales, service, and finance departments for your clients and you. It also includes managing purchase orders, setting product-bundle pricing, and maintaining accurate inventory counts per office location.
What is offers:
Automated quotes-to-billing process
Check inventory and reserve for fulfilment.
- Sales order generation from quotes.
- Accounting capabilities for accurate purchasing and receiving.
- Real-time alerts for inventory changes.
Key Capabilities
- Inventory management automation
Cross-functional visibility and control
Mobile Access
- Fast, efficient and professional quotes
Project Management
You can use Project Management to do just that by managing resources, tracking budgets, assigning tasks, and monitoring progress at each milestone, with reports on each task.
Have the ability to:
Create project plans from scratch or make use of customized templates.
- Real-time calendar availability let you assign and schedule resources easily.
- Plan and visualize project timelines.
- Collaboration with departments and teams on project documentation.
Key Capabilities
- Opportunity conversion
Project billing
Workplan design
- Centralised resource dispatch
Gantt charts
360-Degree visibility